'Centers of Excellence' Emerging as Competition Heats Up Between Indian Cities SAN RAMON, Calif., Nov. 22 /PRNewswire/ -- The latest in neoIT's popular white paper series examines cities within India that are the leaders and laggards for conducting BPO and IT services outsourcing. neoIT, the leading offshore advisory and management firm, evaluated the leading cities inIndia for services globalization in order to help clients select the best destinations in India for BPO (business process outsourcing) and ITO(information technology offshoring).
India has undergone tremendous change brought on by the outsourcing phenomenon and as a result clients are faced with numerous decision criteria in evaluating, and ultimately selecting, the right location for services globalization. In its latest white paper, titled India: City Competitiveness, neoIT evaluated twenty-seven cities in India based on four primary criteria: People -- including population numbers, quality and education system; Infrastructure -- electrical power, telecommunications, roads, airports;
Financial -- cost of living, real estate prices; and Catalysts – government support, supporting industries, social and political stability, competing companies and weather. From this data, neoIT developed the 'Offshore Competitiveness Index' in order to rank the relative competitiveness of each city as a destination for BPO or ITO.
"As the offshoring industry matures, location selection takes precedence over supplier selection," stated Atul Vashistha, CEO of neoIT. "In the early days, the competition was between countries. Today, a more likely scenario is to see Bangalore competing with Manila, instead of India competing with the Philippines. To respond to this change in location selection criteria, neoIT is providing clients with more market data about the specific strengths and shortcomings of individual cities within the top BPO and ITO markets."
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